Refund policy

Many issues can be resolved without requesting a return. You can always contact us for any return questions at service@sacramentocanopy.com. We will respond promptly.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

You are responsible for the return shipping costs. You can choose how to send the item back to us using the carrier of your choice. We recommend using a tracked service. 

To be eligible for a return, your item must be in the same condition that you received it and unused.

To start a return, please contact us at service@sacramentocanopy.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Acts of Nature 

Sacramento Canopy is not responsible for Canopies or property damaged due to acts of nature. Acts of nature include wind, snow, rain, floods, hurricanes, severe storms or any other natural occurring event. It is the customer's responsibility to use discretion during periods of inclement weather and in taking the necessary steps to ensure damage is not caused when these acts of nature are present.